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Privacy Policy

Lotus Women's Clinic  

At Lotus Women's Clinic, we believe Her Health Matters, and so does her privacy. This Privacy Policy explains what personal information we collect through our website and clinic, why we collect it and how we protect it, in accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws of India.

Who we are

Lotus Women's Clinic, Kayarambedu, Guduvancheri, Chengalpattu District, Tamil Nadu, is responsible for the personal data described in this policy. Under the Digital Personal Data Protection Act, 2023, we act as the "Data Fiduciary" for this information. The clinic is registered in the ABDM Health Facility Registry (HFR ID: IN3310038044) and registered as a clinical establishment (Registration No. CGPTALL20260043098), and our doctors are registered in the ABDM Healthcare Professionals Registry.

Information we collect

We collect only the information we need to care for you and to run our services well. This may include:

  • Basic details: your name, age, phone number, email address and address.

  • Health information: details you share when booking an appointment, during consultation, or in your medical records, reports and scans.

  • ABHA details: your Ayushman Bharat Health Account (ABHA) number or ABHA address, if you choose to share it.

  • Feedback and testimonials: comments you send us by email or through the website.

  • Job applications: details and CVs shared through our Career Opportunities page.

  • Website usage: basic technical information such as browser type and pages visited, collected through cookies to help the website work smoothly.

Why we use your information

We use your information only for clear and lawful purposes, such as:

  • Booking, confirming and reminding you about appointments

  • Providing medical consultation, diagnosis, treatment and follow-up care

  • Sharing reports, prescriptions and care instructions with you

  • Informing you about health awareness events and educational videos, if you choose to receive them

  • Responding to your questions, feedback and complaints

  • Considering your job application

  • Meeting our legal and regulatory obligations, including maintaining medical records

Digital health records and ABDM

Lotus Women's Clinic uses a Hospital Management Information System (HMIS) that is compliant with the Ayushman Bharat Digital Mission (ABDM) of the National Health Authority, Government of India. This means:

  • ABHA is optional: you may create or share your ABHA number or address at registration, including by scanning our ABDM "Scan and Share" QR code. Your care will never be denied if you do not have, or do not wish to share, an ABHA.

  • Your records, in your hands: if you share your ABHA, your prescriptions, lab reports, scan reports and other health records created at Lotus may be linked to it, so you can view and download them in the ABHA app or any ABDM-approved health records app.

  • Sharing only with your consent: your health records are shared with another hospital, doctor or laboratory through ABDM only after you approve a consent request. You decide which records are shared, with whom and for how long.

  • You can revoke consent: you may withdraw a consent at any time through your ABHA app, after which no further records will be shared under it.

Secure exchange: records shared through ABDM are encrypted, and we follow the ABDM Health Data Management Policy along with the Digital Personal Data Protection Act, 2023.

Your consent

We collect and use your personal data with your consent, which you give when you book an appointment, register at the clinic or share information through our website. You may withdraw your consent at any time by contacting us. Withdrawing consent will not affect care already provided, but it may limit our ability to offer certain services in future. Some information may still need to be kept where the law requires it, such as medical records.

Sharing your information

We never sell or rent your personal information. We share it only when necessary, and only with:

  • Doctors, visiting consultants and staff involved in your care

  • Diagnostic laboratories or imaging centres, when tests are needed

  • Hospitals or specialists, when you are referred for further care

  • Other healthcare providers through ABDM, only with your explicit consent

  • Trusted service providers who help us run the website or booking system, under strict confidentiality

  • Government authorities or courts, when required by law

Keeping your information safe

We take reasonable care to protect your information from loss, misuse or unauthorised access. Medical records are stored securely, and access is limited to authorised staff. In the unlikely event of a data breach that affects you, we will inform you and the Data Protection Board of India, as required under the Digital Personal Data Protection Act, 2023.

 How long we keep your information

We keep your personal information only for as long as it is needed for your care and the purposes described above, or for as long as the law requires medical records to be kept. After that, it is securely deleted or destroyed.

Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Know what personal data we hold about you and how it is used

  • Ask us to correct or update inaccurate or incomplete information

  • Ask us to erase your data, where it is no longer needed and the law allows it

  • Withdraw your consent at any time, including any consent given through ABDM

  • View and download your linked health records through your ABHA app

  • Nominate a person to exercise these rights on your behalf in case of death or incapacity

  • Raise a grievance with us and, if it is not resolved, approach the Data Protection Board of India

To use any of these rights, please contact us using the details in Section 8C.13.

Children and young patients

For patients below 18 years of age, we collect and use personal information only with the consent of a parent or lawful guardian, as required under the Digital Personal Data Protection Act, 2023.

Cookies

Our website may use simple cookies to remember your preferences and understand how the website is used. You can turn off cookies in your browser settings, though some parts of the website may not work as well.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

Grievance Officer and contact

If you have any questions or concerns about your personal data, please contact our Grievance Officer:

  • Name: Dr. K. Lakshmipriya, Proprietor

  • Email: thelotuswomensclinic@gmail.com

  • Phone: +91 99947 15074

  • Address: Lotus Women's Clinic, Kayarambedu, Guduvancheri, Chengalpattu District, Tamil Nadu

We will respond to your concern at the earliest.

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